At GeniLoop AI, we are committed to providing a high-quality experience for our users. We understand that situations may change, so please review our refund policy carefully before completing your purchase.
Refund eligibility depends on the type of purchase and the timing of your request.
• Any credits that have already been used are non-refundable.
• Once credits are consumed, they are considered delivered and cannot be refunded.
• 15-Day Full Refund Guarantee
You may request a full refund if you cancel your annual or long-term subscription within 15 days of the charge date.
• Refund requests made after the 15-day period are not eligible for a refund.
• 7-Day Full Refund Guarantee
You may request a full refund if you cancel your monthly subscription within 7 days of the charge date.
In rare cases where the service experiences a major and continuous malfunction caused by our system, and we are unable to resolve the issue within a reasonable timeframe, you may be eligible for a pro-rated partial refund at our discretion.
To request a refund (applicable to eligible requests, as outlined above), please contact GeniLoop AI directly. You can reach us at [email protected].
• Once we receive your refund request, our team will review your account and purchase history to determine eligibility.
• If approved, the refund will be processed and issued to the original payment method used for the purchase.
If you have not received your refund after approval, please follow these steps:
1. Check your bank account again.
2. Contact your credit card provider, as posting times may vary.
3. Contact your bank for further confirmation.
4. If you have completed all the above steps and still have not received your refund, please contact us at [email protected]